Terms of service

These Terms of Service govern the use of the Skinora Beauty website and the purchase of products from our store.

By visiting our website, placing an order or using our services, you agree to these Terms of Service.

Store Information

Business Name: Skinora Beauty
Email: skinorabeauty1@gmail.com
Phone/WhatsApp: 0339-1810100
Business Address: Lahore, Pakistan

Eligibility

By using our store or placing an order, you confirm that:

• You are legally capable of making the purchase.
• You have provided correct and complete information.
• You are using the website for lawful purposes.
• You have permission from a parent or guardian where required.
• The products are intended for lawful personal use.

Accuracy of Customer Information

Customers must provide:

• Correct name
• Active phone number
• Complete delivery address
• Correct city
• Correct product selection
• Correct shade or variation

Skinora Beauty is not responsible for failed or delayed delivery caused by incorrect or incomplete information provided by the customer.

Product Information

We make reasonable efforts to display product information accurately.

However:

• Product packaging may be updated by the manufacturer.
• Product colour may appear different on different screens.
• Product size may appear larger or smaller in promotional images.
• Labels and packaging may vary between batches.
• Actual results may differ between customers.
• Ingredients may be changed by the manufacturer.

Customers should read the product label and instructions before use.

Product Authenticity

Skinora Beauty aims to source and supply products represented as original or authentic.

Where a product is manufactured, imported or distributed by another brand, that manufacturer remains responsible for its production specifications and packaging.

Manufacturer packaging may change without prior notice.

Skincare and Cosmetic Disclaimer

Information on our website is provided for general beauty and product-information purposes.

It is not medical advice.

Our products are not intended to diagnose, treat, cure or prevent a disease or medical condition.

Customers should:

• Check the ingredient list before use.
• Perform a patch test before using a new product.
• Follow the manufacturer’s instructions.
• Avoid contact with the eyes unless the product is intended for that area.
• Stop use if irritation occurs.
• Consult a doctor or dermatologist for medical concerns.
• Seek professional advice during pregnancy, breastfeeding or medical treatment where appropriate.

Skinora Beauty is not responsible for reactions caused by:

• Individual allergies
• Sensitive skin
• Incorrect use
• Excessive use
• Mixing incompatible products
• Ignoring product instructions
• Use after expiry
• Improper storage

Hair-Care and Hair-Removal Products

Customers must carefully follow the instructions supplied with hair-care, waxing, hair-removal or chemical products.

A patch test should be performed before full application.

Such products should not be used on:

• Broken skin
• Irritated skin
• Infected skin
• Recently treated skin
• Areas not approved by the manufacturer

Orders

An order is considered a request to purchase.

Skinora Beauty reserves the right to:

• Confirm or reject an order
• Cancel an order
• Limit purchase quantities
• Request advance payment
• Verify customer information
• Reject suspected fraudulent orders
• Reject repeated refused COD orders
• Correct listing or pricing errors
• Cancel an unavailable item

An order is accepted when it has been confirmed and processed by us.

Pricing

All prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

• Update prices
• Correct pricing errors
• Start or end discounts
• Change delivery charges
• Withdraw an offer before confirmation

If a confirmed paid order is cancelled by us due to an error or product unavailability, the paid amount will be refunded through an appropriate method.

Payment Methods

Available methods may include:

• Cash on Delivery
• Bank transfer
• Easypaisa
• JazzCash
• Online payment options shown at checkout

Advance-payment orders may only be processed after payment verification.

Customers are responsible for providing the correct transaction reference.

Cash on Delivery

Cash on Delivery is subject to availability and courier coverage.

Customers must:

• Confirm the order when contacted.
• Provide a reachable phone number.
• Keep the payable amount ready.
• Receive the parcel at the submitted address.

Repeated refusal of confirmed COD parcels may result in advance-payment requirements for future orders.

Promotions

Promotional offers, discount codes and free gifts:

• Apply only during the stated promotional period.
• May be limited to selected products.
• May be subject to stock availability.
• Cannot be exchanged for cash.
• Cannot normally be combined unless stated.
• May be withdrawn before an order is confirmed.
• May not be included with returned items unless the complete promotion is returned.

Where an order containing a free gift is returned, the free gift must also be returned unused.

Shipping

Delivery periods are estimates and not guarantees.

Delays may be caused by:

• Courier operations
• Weather
• Public holidays
• Strikes
• Security situations
• Road closures
• Remote-area restrictions
• Incorrect customer information
• Events outside our control

Shipping is also governed by our Shipping Policy.

Returns and Refunds

Returns, exchanges and refunds are governed by our Return and Refund Policy.

That policy forms part of these Terms of Service.

Reviews and Customer Content

When customers submit reviews, photographs or feedback, they confirm that:

• The content is genuine.
• The content does not violate another person’s rights.
• The content is not unlawful or abusive.
• Skinora Beauty may display it for store and marketing purposes, unless otherwise agreed.

We may remove fraudulent, offensive or misleading content.

Intellectual Property

The following may belong to Skinora Beauty:

• Skinora Beauty name
• Skinora Beauty logo
• Website design
• Original product images
• Advertisements
• Videos
• Written descriptions
• Graphics
• Social-media content
• Promotional materials

These materials may not be copied, reproduced, edited, sold or used commercially without written permission.

Third-party brand names and trademarks belong to their respective owners.

Prohibited Activities

Customers must not:

• Place fake orders.
• Submit false personal information.
• Intentionally refuse repeated COD orders.
• Attempt unauthorised access to the website.
• Upload malicious code.
• Copy website content without permission.
• Use the store for unlawful activity.
• Misuse discount codes.
• Harass staff or other customers.
• Make fraudulent payment claims.
• Resell content or photographs owned by Skinora Beauty.

Website Availability

We aim to keep the website available and accurate.

However, we do not guarantee that:

• The website will always be uninterrupted.
• All errors will be corrected immediately.
• Every product will remain available.
• The website will work on every device.

We may suspend or update parts of the website without prior notice.

Limitation of Liability

To the maximum extent permitted by applicable law, Skinora Beauty will not be responsible for indirect or consequential loss resulting from:

• Improper product use
• Individual skin reactions
• Customer allergies
• Courier delays
• Third-party payment services
• Unauthorised account access
• Website interruptions
• Manufacturer packaging changes
• Events outside our reasonable control

Nothing in these Terms excludes a customer right that cannot legally be excluded.

Indemnification

Customers agree not to hold Skinora Beauty responsible for loss caused by their:

• Breach of these Terms
• Unlawful use of the website
• Misuse of a product
• Violation of another person’s rights
• Provision of false information

Changes to Terms

We may update these Terms when our services, policies or legal requirements change.

The latest version will be posted on our website.

Continued use of the store after an update means the customer accepts the revised Terms.

Governing Law

These Terms are governed by the applicable laws of Pakistan.

Any dispute will be subject to the jurisdiction of the competent courts in Lahore, Pakistan, unless applicable law requires otherwise.

Contact Information

Skinora Beauty
Email: skinorabeauty1@gmail.com
Phone/WhatsApp: 0339-1810100
Address: Lahore, Pakistan