Refund policy

Thank you for shopping with Skinora Beauty. We value our customers and aim to provide original, properly packed and high-quality beauty and personal-care products.

Please read this Return and Refund Policy carefully before placing an order.

Return Eligibility

Due to hygiene and safety reasons, skincare, makeup, cosmetics, hair-care and personal-care products can only be returned or exchanged in the following situations:

You received a damaged or leaking product.
You received an incorrect product.
You received an expired product.
A product is missing from your parcel.
The delivered item is materially different from the item ordered.
The product is unopened, unused and in its original sealed packaging.

A return request must be submitted within 7 days of delivery.

Damaged, leaking, incorrect or incomplete orders must be reported within 48 hours of delivery.

Required Evidence

For damaged, incorrect, missing or incomplete orders, the customer must provide:

Order number
Registered phone number
Clear photographs of the outer parcel
Clear photographs of the received product
A continuous unboxing video showing the sealed parcel being opened
A brief explanation of the issue

Claims may be declined if sufficient evidence is not provided.

Non-Returnable Products

The following products cannot be returned or exchanged:

Opened products
Used or tested products
Products with broken seals
Products without original packaging
Products damaged after delivery due to misuse
Products stored incorrectly by the customer
Products returned without prior approval
Clearance products marked as non-returnable
Free gifts or promotional items
Products rejected due to personal preference
Products rejected because the customer selected the wrong shade
Products with minor packaging differences caused by manufacturer updates

For health and hygiene protection, opened cosmetics, skincare and personal-care items are not eligible for a change-of-mind return.

Shade Selection

Customers are responsible for selecting the correct foundation, concealer, BB cream or makeup shade.

A product cannot be returned or exchanged solely because the shade does not match the customer’s skin tone, provided that the correct ordered shade was delivered.

Return Procedure

To request a return or exchange, contact us at:

Email: skinorabeauty1@gmail.com
Phone/WhatsApp: 0339-1810100

Please provide your order number and supporting evidence.

Do not return a parcel without receiving approval and return instructions from Skinora Beauty.

Unauthorised parcels may not be accepted.

Inspection and Approval

Once the returned item is received, our team will inspect it.

We will notify the customer whether the return, exchange or refund has been approved or rejected.

The product must be returned in the same condition in which it was delivered.

Refund Method

Approved refunds may be processed through:

Bank transfer
Easypaisa
JazzCash
Original online payment method, where available
Store credit, with the customer’s agreement

The customer may be required to provide accurate account details for the refund.

Refunds are normally processed within 5 to 10 business days after approval.

The time required for the amount to appear may depend on the bank or payment provider.

Delivery Charges

Original delivery charges are non-refundable unless:

Skinora Beauty sent an incorrect item.
The item was damaged before delivery.
The parcel was incomplete due to our error.

Where a return is due to our mistake, Skinora Beauty will bear the reasonable return-delivery cost.

For other approved returns, the customer will be responsible for return courier charges.

Exchanges

An approved exchange is subject to product availability.

If the requested replacement is unavailable, the customer may be offered:

An alternative product
Store credit
A refund

Order Cancellation

An order may be cancelled before dispatch by contacting us immediately.

Once an order has been dispatched, it cannot normally be cancelled. The customer may need to receive the parcel and follow the approved return procedure, where applicable.